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IT GOVERNANCE AND SERVICE MANGEMENT COURSE
 
Course Code: ITGS
Group: Management, IT Management
Offer: Corporate & Public Course
Type: Exam Prep Workshop

Description: The IT Governance and Service Management Course is an exam preparation course for ITIL® 4 Foundation. It covers the introduction to service management, key concepts, four dimensions, service value system, management practices and mock exams.

Instructor Led:
Three (3) Days, 24 Hours - Classroom

Online Courseware:
Online Mock Exam Questions by NIEVGEN

Topics
1. Introduction
2. Key concepts of service management
3. Four dimensions of service management
4. ITIL Service Value System
5. ITIL Management Practices
5.1. General Management Practices
5.2. Service Management Practices
5.3. Technical Management Practices
6. Mock Exams

Software Tools & Other Reqts:
MS Office

Instruction Model:
Instructor Led
50% Presentation, Activities
50% Exam Simulation & Discussion

Inclusion:
Training Manual, Nievgen Certificate of Course Completion, Mock Exams

Instructor:
John Placente, PMP(R), MBB

Training Fee:
PHP 15,000.00
                    
*ITIL® is a registered trademark of AXELOS.