The Certified Customer Sales Associate (CCSA) course aims to provide participants with the fundamental knowledge, skills, tools and techniques in excellently representing the company for sales (products and services). It covers the very known and unknow principles, behaviors, verbal and nonverbal skills to successfully engage the customer to greatly consider, if not commit, to a sales agreement. The course will also cover the know-hows of preventing and managing conflicts or untoward reactions of the customer. The course wll greatly benefit sales associates, managers and employees who are dealing with internal and external customers in the sales process.
Class Duration: 16 Hours Instructor Led
Homework/Quiz: 8 Hours
Total Credit Hours: 24 Hours
Sessions: Four (4) Days x 4 Hours/Day
Perspective: The instructor is both a business owner, sales lead, a buyer and quality professional who has been studying customer sales and services behavior from own perspective and from corporate perspective. He has compiled his experiences and other people experiences and definitely attempted to explain why sales fail.
Beginners in customer and service associates
Project coordinators, leaders and project managers
Procurement managers, supply chain managers
Department managers, section leaders
Finance and Sourcing managers
Top managers, C-levels
Undergraduates, recent college graduates
Those who are curious about how to win customers
CCSA-01. Understand "value" in customer sales.
CCSA-02. Brand your sales and services styles.
CCSA-03. Understand customer service processes.
CCSA-04. Give the customers the first awesome experience.
CCSA-05. Give the customers the most accurate, best and fast service.
CCSA-06. Modernize your sales and services approach (IoT).
CCSA-07. Integrate customers to the buying process.
CCSA-08. Prevent and manage customer rejections.
CCSA-09. Perfect constructive conversations.
CCSA-10. Give the most magical after sales experience.
CCSA-11. Manage stakeholders in the modern ways.
CCSA-12. Pass the CCSA final exam.
To pass the certification process, the CCSA candidate must:
1. Attend 100% of the courses.
2. Participate fully on the course activities.
3. Collaborate with the team during class activities.
4. Answer four (4) multiple choice homeworks.
5. Pass the final examination.
6. Must have camera ON during sessions.
7. Demonstrate good behaviors on sessions.
1. Click on the ENROLL button.
2. Fill up the registration form.
3. Pay the training fees and upload on the form.
4. Click SUBMIT.
5. We will send the training calendar once verified.
PHP 2,000.00 per pax*
Inclusive of Nievgen certification fees,
certificate printing, taxes and courier fees.
* Please refer to COURSES for updated pricing
The certification is awarded to the successful participants after successful training and assessments, but the certification remains a property of the Nievgen Management Consultancy. The certification shall and may be revoked if the participant failed to
demonstrate decent or professional behaviors, as according to the Code of Conduct and Professional Ethics of Nievgen, after a complaint has been issued and and an investigation is completed by Nievgen Management Consultancy. Nievgen deserves the full right to revoke the certification after due consideration of facts.
ENGR. JOHN C. PLACENTE, PMP(R)
Project Management Professional
PMI Agile Certified Practitioner
PMI Professional Business Analyst
Prince2 Foundation Project Manager
Certified Master Black Belt
Master of Business Administration, HWU
MSc in Electrical Engineering, MAPUA, Cum Laude
BS Mechanical Engineering, UC, With Distinction
BS Electrical Engineering, PLM, Cum Laude
Regular and/or lifetime member of the following organizations:
Project Management Institute
Institute of Certified Professional Managers
Institute of Integrated Electrical Engineers
American Society for Quality (ASQ)
<< ENROLL NOW >>